Microsoft’s new Surface Pro is a series of detachable laptops launched by the company. As the Surface Pro users have reported shutdown and hibernation issues, the newly launched Surface Pro is not exempted from the same.
Many customers of Surface Pro 3 and Surface Pro 4 have reported the abrupt shutdown and hibernation issues with the device. Earlier Surface Pro 3 and Surface Pro 4 users have reported the battery life problems which were resolved by the company using the driver and firmware updates. Even now the new Surface Pro users have become a victim of same issues.
According to the ComputerWorld reports from July 7, 2017, some frustrated users have taken the turning off and hibernation issues to the support form of Reddit. This abrupt shutdown is raising concerns among the Surface Pro users as due to this some important data may be lost.
One of the Surface Pro users reported that even after checking the setting tab and making changes there, the device continues to shut down without giving any prior hint to the user. Many other users also supported the issue saying that they also experienced the same. The company anticipates this issue and says that it will look into it and resolve the issues.
As the new Surface Pro is the best device with enhanced features and specifications the users are looking forward towards the company to solve this as soon as possible. As of now, this issue had hit only limited users and not all the users.
Barb Bowman, the Microsoft Official, says that the users who have been hit by an abrupt shutdown and the hibernating issue should get their device replaced as this is the new one. Also, the company will solve this issue with new firmware update.
The new Surface Pro laptop is the new versatile addition to the Surface Pro family which was launched towards the end of May. Until now Microsoft has not yet revealed any details regarding the fix and we expect that this will be resolved soon.
Daniel is acting editor of Talk Herald with over two years of experience in the field of online news under his belt. Daniel has worked with multiple media houses and is currently leading a team of journalists, sub-editors, and writers through his entrepreneurial endeavors.
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